Explainer
How To
What To Know
- Using The Correct Power Cables
- Power Testing Tips
- Next Steps if Salsa 2 Still Is Not Receiving Power
- FAQ
Explainer
Understanding Salsa 2 Power Issues
If you're experiencing power issues with your Salsa 2 Photo Booth, the booth may only power on partially or not at all. When power is only partially on, the booth's internal fan may spin up but the LEDs may not illuminate after being paired. This guide walks through the steps to isolate the problem and provides the specific power requirements for Salsa 2.
What To Know
Using The Correct Power Cables With Salsa 2
When Salsa 2 is in Stationary Mode, always use the original power components shipped with the booth, which includes the USB-C cable, power adapter, and optional extension cable.
Powering Salsa 2 in Roamer Mode requires a portable battery. Learn more about our recommendations for portable batteries here.
Note: Any portable battery purchased for Salsa 2 should have a minimum power output of 100 watts on a single port to provide reliable, consistent power.
What To Know
Power Testing Tips
Avoid portable power sources when troubleshooting booth power issues
- Use a wall power outlet that can deliver at least 100 watts when performing a power test
Test with the power components that shipped with your Salsa 2
- Salsa 2's original USB-C cable and power adapter supply adequate power for the internal fan, LEDs, and iPad charging port to operate simultaneously
- Third-party adapters or cables may appear to work, but will fail to supply enough power to the booth
How To
Test Salsa 2's Power Cable And Power Adapter
- Disconnect all cables from both the Salsa 2 Booth and the power source
- Inspect the port on the back of the Salsa 2 Roamer for signs of damage or dislocation
- Reconnect the USB-C cable to the power adapter
- Connect the power adapter to the power source that delivers at least 100 watts
- Reconnect the other end of the USB-C cable to the port on the back of the Salsa 2 Roamer
What To Know
Next Steps If Salsa 2 Still Is Not Receiving Power
If Salsa 2 still is not powering on after troubleshooting, reach out to the PBSCO support team for further assistance.
For faster support, please send a short video showing the issue with the Salsa 2 not powering on. This will help the support team diagnose the problem and provide the best solution.
What To Know
FAQ
Why is Salsa 2's fan not running when the booth is powered on?
- Insufficient power sources, a loosened power cable connection, or damage to the USB port are possible causes to troubleshoot. Test the power cable and adapter, and try a different outlet.
If the problem persists, contact the PBSCO support team.
Can I use a portable power source with Salsa 2?
- Salsa 2 can be powered wirelessly for Roamer Mode using a portable battery that provides at least 100 watts on a single port.
Learn more about the portable batteries we recommend for Salsa 2.
Why is my iPad not charging in Salsa 2?
- If power to the booth is not the issue, try troubleshooting the iPad's charging cable connection and the iPad itself.
Learn more about troubleshooting Salsa 2 iPad Charging Issues.
Can I use different power cables or adapters with Salsa 2?
- No. When Salsa 2 is in Stationary Mode, we recommend using its original USB-C cable and power adapter for the most reliable performance.
Where can I purchase replacement charging cables for my Salsa 2?
- Replacement power cables and power adapters for Salsa 2 can be ordered on our website.
What should I do if Salsa 2 still is not working after troubleshooting?
- If all troubleshooting steps have been completed and the issue continues, reach out to our support team with a short video of the booth not powering on so the problem can be diagnosed quickly.