Explainer
How To
- Preliminary Troubleshooting Steps
- Resolve: Salsa 1 LEDs Not Lighting Up When Plugged Into Power
- Resolve: Salsa 1 LEDs Not Flashing During Captures
- Resolve: Salsa 1 LEDs Not Updating Pattern Or Color
- Resolve: White LEDs Too Warm
What To Know
- Salsa 1 Best Practices
- Salsa 1 LEDs Not Lighting Up When Plugged Into Power
- Salsa 1 LEDs Not Flashing During Captures
- Salsa 1 LEDs Not Updating Pattern Or Color
- White LEDs Too Warm
- Still Having Issues?
Explainer
Understanding Salsa 1 LED Issues
Salsa 1 LED issues can occur for several reasons. Because the LEDs pair through Bluetooth, interference or pairing failures can prevent them from working correctly. Over time, the LEDs may also wear out and need to be replaced.
What To Know
Salsa 1 Best Practices
These best practices can help prevent common Salsa 1 LED issues before troubleshooting is needed.
Before troubleshooting Salsa 1's LEDs, make sure the booth is being used under the conditions below.
WARNING: Do not run the Salsa iOS App and Fiesta iOS App simultaneously; doing so will prevent Salsa 1's LEDs from pairing correctly.
Always have an iPad installed before turning your Salsa 1 Photo Booth on!
- Please note that your warranty will be voided if Salsa 1 is powered on without an iPad or its cardboard insert installed.
- Don't throw Salsa 1's cardboard insert away! If you don't have an iPad yet, you can keep the cardboard insert installed when turning your booth on to ensure it is correctly receiving power.
How To
Preliminary Troubleshooting Steps
Many common Salsa 1 LED issues can be resolved with the steps below. Start here before moving to the issue-specific sections later in this article.
Try: Updating the Fiesta iOS App.
Salsa 1's LEDs work best when you're running the latest version of the Fiesta iOS App on your iPad.
- Launch the App Store app on your iPad
- Search for Fiesta: Photo Booth Software
- Tap the app listing in the search results
- If an update is available, tap the Update button
Try: Re-pairing Salsa 1's LEDs.
Re-pairing Salsa 1's LEDs in the Fiesta iOS App will refresh the software's connection to the LED Ring, and can help when your LEDs do not come on upon starting an event.
- Launch the Fiesta iOS App on your iPad
- Select an Event from the Events Screen
- Tap Configure Event
- Tap Interface
- Tap LED Ring
- Tap Unpair LEDs
- Tap Pair with LEDs to re-pair LEDs
Try: Checking your iPad settings.
Salsa 1's LEDs rely on a few critical settings within the iPad's Settings app. Checking these settings can help resolve pairing issues, including "Pairing failed. Please try again."
- Launch the iPad's Settings app
- In the left navigation list, tap Bluetooth
- Ensure Bluetooth is enabled
- Scroll down the left navigation list, and tap Privacy & Security
- Within Privacy & Security, tap Bluetooth
- If Fiesta is already switched ON, toggle it OFF and back ON
- Go back to Privacy & Security settings
- Tap Local Network
- If Fiesta is already switched ON, toggle it OFF and back ON
Try: Reconnecting Salsa 1 to power.
Checking Salsa 1's power components can help resolve connection issues when you've already updated the Fiesta iOS App and checked its settings in the iPad's Settings app.
- Disconnect Salsa 1 from power
- Remove the Salsa 1 Head from the poles, and disconnect the DC Extension Cable from its port
- Reconnect the DC Extension Cable, applying firm pressure to ensure a secure connection, and fasten its tightening screw
- Check that all of Salsa 1's power cables are securely connected to one another
- Reconnect Salsa 1 to power
Try: Restarting the Fiesta iOS App and Salsa 1 Photo Booth.
Powering your booth and iPad down, and keeping them shut off for 15-30 seconds before restarting, can help resolve persistent pairing and connection issues.
- Disconnect Salsa 1 from power
- Force close the Fiesta iOS App
- Open the iPad's Settings app
- Tap General
- Scroll down to the bottom of the General settings
- Tap Shut Down
- Drag the slider at the top of the screen to the right to power down the iPad
- Wait for 15-30 seconds
- Reconnect Salsa 1 to power
Note: this will power your iPad back on automatically, as long as it's connected to the Salsa 1's iPad charging cable - Reopen the Fiesta iOS App and tap your event
- Tap Configure Event
- Tap Interface
- Tap LED Ring
- Tap Pair with LEDs
What To Know
Salsa 1 LEDs Not Lighting Up When Plugged Into Power
Salsa 1 is shipped with its LEDs set to Lamp Mode. When the booth is plugged into power for the first time, the LED Ring will illuminate to show a solid, white light.
This may not happen again after Salsa 1 has been paired with the Fiesta iOS App. This is expected, because the booth is then configured to turn on and control the LEDs when an event is started.
How To
Resolve: Salsa 1 LEDs Not Lighting Up When Plugged Into Power
- Launch the Fiesta iOS App, and sign out of your account if you're logged in
- Tap Launch Lamp Mode
- If not already paired, tap Pair with LEDs
- If already paired, tap Turn On Lamp Mode
- Exit the Fiesta iOS App
Note: With Lamp Mode enabled, Salsa 1 is configured to keep the solid white light on until the booth is disconnected from power. The LED Ring should continue to display the solid white light when Salsa 1 is plugged back into power.
What To Know
Salsa 1 LEDs Not Flashing During Captures
This may happen if the Fiesta iOS App cannot communicate with Salsa 1's LED controller correctly during a capture. Bluetooth connection issues, interference, incorrect settings, or low LED brightness can all cause this issue.
What To Check:
- Make sure LED Ring Flash is turned on in the event's Camera Settings
- Test the event with LED Flash Brightness set to at least 50%, or increase the brightness anywhere up to 100% to ensure your captures will be well lit
How To
Resolve: Salsa 1 LEDs Not Flashing During Captures
- Launch the Fiesta iOS App
- Select an event
- Tap Configure Event
- Tap Interface
- Tap LED Ring
- Tap Unpair LEDs
- Tap Pair with LEDs to re-pair LEDs
What To Know
Salsa 1 LEDs Not Updating Pattern Or Color
This may occur if the Fiesta iOS App is not correctly communicating with Salsa 1's LED controller. Connection issues between the iPad and Salsa 1 can prevent changes to LED color or pattern from updating correctly.
This can also happen if changes are made in Fiesta Web App while the iPad is offline, connected to the wrong network, or running a different event than the one being edited.
What To Check:
- If you are changing the LED pattern or color using the Fiesta Web App, make sure the iPad is connected to Wi-Fi and the correct event is running
How To
Resolve: Salsa LEDs Not Updating Pattern Or Color
- Launch the Fiesta iOS App
- Select an event
- Tap Configure Event
- Tap Interface
- Tap LED Ring
- Tap Unpair LEDs
- Tap Pair with LEDs to re-pair LEDs
What To Know
White LEDs Too Warm
Fiesta includes two white tone options when selecting a Solid Color: a warm white and a cool white. If Salsa 1's LEDs appear too warm, the warm white option may currently be selected in the color picker.
What To Check:
- Whether the selected white option has an orange or blue border
Note: The Flash and Standby white rings will always use warm white.
How To
Resolve: White LEDs Too Warm
- Log in to Fiesta
- Select an event
- Select Configure Event
- Select the Interface tab
- Select LED Ring
- Select the Solid Color Pattern
- Select the Color Picker
- Select the White box with a Blue border
What To Know
Still Having Issues?
Some issues, such as flickering LEDs or a partially illuminated LED Ring, may not be resolved with the steps in this article. If your issue is not listed above, or if the recommended steps do not resolve it, reach out to our support team.
Please include a detailed description of the problem, along with any images or videos that can help us better understand what Salsa 1 is doing.