Explainer
How To
What To Know
- Using The Correct Charging Cables
- Power Testing Tips
- Running An Event Without A Charging iPad
- Next Steps If iPad Still Isn't Charging
- FAQ
Explainer
Understanding iPad Charging Issues
Charging issues with the iPad inside Salsa 1 can stem from a few different sources: the cable, the power connection, or the iPad itself. This guide helps isolate the issue by walking through clear steps to check each part of the Salsa 1 iPad charging path.
What To Know
Using The Correct Charging Cables
For the most accurate testing, we recommend using:
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The USB-C charging cable that shipped with your Salsa 1 Booth
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The Apple charging cable that came with your iPad
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A standard, grounded wall outlet (not a portable battery or charging hub)
What To Know
Power Testing Tips
Avoid using portable power sources when troubleshooting power issues with your booth
- Battery packs, extension cords, and surge protectors can sometimes interfere with consistent power delivery. For testing, always use a direct wall outlet when possible.
Make sure the booth is getting power
- When plugged in properly, the Salsa 1 fan should spin up, and the LED lights should turn on. If these are not happening, the booth may not be receiving power.
- If your Salsa 1 Booth doesn't seem to be receiving power, you can learn more about how to troubleshoot that here.
How To
Test iPad Charging Outside Salsa 1
Use this method to check if the issue is with the iPad or the charging setup inside the Salsa 1.
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Remove the iPad from the Salsa 1 head
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Plug the iPad into a wall outlet using the Apple charging cable and power brick that came with the iPad
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If the iPad is still not charging, use the USB-C cable provided with your Salsa 1 Booth
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Connect it to a standard charging brick, then plug it into a wall outlet to test charging outside the booth
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If the iPad still does not charge, try a different outlet or charging brick to rule out power source issues
How To
Test Charging Inside Salsa 1
Use this method to test if the iPad charges correctly while mounted inside the Salsa 1.
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Install the iPad into the Salsa 1 head
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Use the Apple charging cable that came with the iPad
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Plug one end of the cable into the iPad and the other end into the USB-C hub inside the Salsa 1 head
- Power on the booth
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Check if the iPad displays the charging icon
What To Know
Next Steps if iPad Still Isn't Charging
If the iPad still isn't charging after troubleshooting, reach out to our support team for further assistance.
For faster support, please send a short video showing the issue with the iPad not charging. This will help us diagnose the problem and provide the best solution to get your booth up and running again.
What To Know
Running An Event On Salsa 1 Without A Charging iPad
If the iPad for Salsa 1 isn't charging and there’s an upcoming event, not to worry—it's still possible to run the event. The iPad can be charged outside of the booth before the event. A fully charged iPad should last 3-4 hours, depending on the model and age.
If you're unable to resolve the charging issue on your own, please reach out to our support team for further assistance.
What To Know
FAQ
Can I use a third-party charging cable with Salsa 1?
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While third-party cables may work in some cases, we recommend using the cable that came with the iPad or Salsa 1 to ensure optimal performance and compatibility.
Where can I purchase a replacement USB-C charging cable for my Salsa 1?
- A replacement USB-C charging cable for Salsa 1 is available on the Salsa 1 replacement parts page.
Can I use a third-party charging cable with Salsa 1?
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While third-party cables may work in some cases, we recommend using the cable that came with the iPad or Salsa 1 to ensure optimal performance and compatibility.
What should I do if my Salsa 1 Booth still isn't working after troubleshooting?
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If all troubleshooting steps have been completed and your booth is still not functioning correctly, reach out to our support team with a video of the issue. We’ll be able to assist with diagnosing and resolving the problem.