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Known Issues

To ensure optimal performance and to avoid seeing older issues that have since been resolved, always check that your software is up to date.

Current Fiesta Software Version  - 1.1.47

Priority Issues

Print Button

Issue: Some users experienced issues where the number set for Max Prints Per Session behaved like the Max Prints Per Event if the Max Prints Per Event was set.

Solution: Update your software to Fiesta 1.1.46

  • If you are unable to update Fiesta to 1.1.46, try printing from Gallery Mode, or setting Max Prints Per Event to 0 which will allow for unlimited prints

Event Syncing

Issue: Sometimes, events do not sync correctly on the iPad, which can result in:

  • Event settings not reflecting on the iPad
  • Events not showing up
  • Event assets failing to upload, even after force closing and reopening the app

Solution:

  • If you do not have pending captures: uninstall and reinstall Fiesta while the iPad is connected to WiFi 
      • Occasionally, you may need to restart the iPad after uninstalling to clear the iPad's cache.

Camera Issues

Issue: Cameras may fail to finalize a capture or fail to load the live preview.

Solution: Force close and restart the Fiesta App to resolve the issue of camera failing to finalize a capture or load live preview

 

Capture Processing Time

Issue: Processing times for captures may be longer than expected

Solution: Our engineering team is working on long term improvements for faster processing times.

 

Design Studio

Issue: Design options  may display layouts that don't match the selected design, or certain single capture layouts may show a reduced size in the Editor and preview. 

Solution: Consider using alternative designs for your event

 

Guest Experience (iPad, DSLR, And 360 Events)

Issue: Edits made to a Photo Template or Overlay in Design Studio while the event is running may not be applied

Solution: Remove the current design from the Capture Mode and add the updated design

 

Guest Experience (iPad, And DSLR Events)

Issue:

  • Processing longer video captures may take more time than expected
  • Some animated Masks may not appear correctly in captures
  • Some users' Bluetooth microphones may not record sound in Video Captures

Solution: Our engineering team is working on long term improvements for Fiesta. Updates will be announced with future software releases.

 

Email Sharing 

Issue: Subject lines in emails may have an unexpected character limit

Solution: Modify the subject line from within the Salsa App

 

Issue: Header and body customization may not appear for some users

Solution: Use the Salsa App to manage email customization for events requiring this feature

 

Event Settings - Modes

Issue: Overlays created in Design Studio may not appear when browsing existing Overlay designs from the 360 Modes settings. (360 Events)

Solution: Our engineering team is working on long term improvements for Fiesta. Updates will be announced with future software releases.

 

Event Dashboard

Issue: Some users are unable to download from the Event Dashboard or the Live Gallery 'Download ZIp' options

Solution: Our engineering team is working on long term improvements for Fiesta. Updates will be announced with future software releases.

 

Issue: Event Analytics may load as blank for some users

Solution:Our engineering team is working on long term improvements for Fiesta. Updates will be announced with future software releases.

 

Live Gallery

Issue: Some Android users may be unable to download individual captures using the download button
Solution: Android users can download the capture by long pressing it on the individual share page, which will allow it to download 

 

Printing (iPad And DSLR Events)

Issue: Chips may fail to connect when the iPad is offline (Guac Booth)

Solution: Ensure the iPad is online to reconnect to Chips

 

Issue: Chips Dashboard may not show the 'Adjust Printer Media Size' link when using a hardwired Guac connection

Solution: Enter https://172.16.0.6:631/printers/Chips into Safari on the iPad currently connected to Guac with a hardwired connection

 

Sharing Station

Issue: Starting Sharing Station for the first time in an event with numerous captures may take longer to load than expected.

Solution:  Remain connected to WiFi and wait for all captures to finish downloading. Subsequent starts of Sharing Station will load immediately

 

Hands Free Mode

Issue: Hands free mode is causing the app to close for some users

Solution: Be sure that both your iPadOS and Fiesta App are up to date

 

 

 

If you run into an issue that is not listed here, please reach out to our Support Team.

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