Guac’s System Logs can be helpful in resolving issues with your booth or when running an event. This guide will walk you through how to send them to our customer support team.
Explainer
How To
What To Know
Explainer
Guac’s System Logs are a collection of data about how your booth is performing. These logs may contain important information that can be useful for our support team to better troubleshoot any issues you may run into.
The System Logs include:
- Fiesta account name
- Hardware information
- Event name and dates
- Activity in the Fiesta iOS App
The System Logs do not include:
- Fiesta account passwords
- iPad, Guided Access, or event passcodes
- Guest email addresses or phone numbers
- Event captures
How To
To send your system logs:
- Assemble and power on Guac
- Set up the iPad Email App
- Log in to the Fiesta iOS App
- Click the account icon in the upper right corner and select View My Account
- On the Account Management screen tap Hardware Dashboard
- Tap Send System Logs
Note: It may take a couple seconds to generate the email after tapping Send System Logs
What To Know
If the logs will not send, you can find the logs within the iPad’s Files app and send them directly to our customer support team.
- Locate and open the Files App on the iPad
- Tap Files on the top left corner
- Select On My iPad
- Tap the Fiesta folder
- Tap Select on the top of the screen
- Select the debug_logs folder
- Tap Share on the bottom left corner
- Select a method to share the folder to another device that can send outgoing emails
Once you’ve sent the debug_logs folder to another device, send that folder to support@photoboothsupplyco.com with your ticket number as the subject.