Need to upgrade your Fiesta plan to have access to premium features, or add a license to your account to run two or more events at once? You’re in the right place.
Explainer
How To
What To Know
Explainer
There are two tiers of Fiesta: Fiesta Pro and Fiesta Plus. These tiers determine which features you have available to you for your events.
Fiesta Pro is our most popular plan and includes tons of great features and benefits for building better guest experiences, and branding, and can help with closing bookings with potential clients.
New Fiesta accounts start with a free 30-day trial of Fiesta Pro to try out everything Fiesta has to offer.
If you find that your business doesn’t have a need for any of the Fiesta Pro features, you can downgrade your plan to Fiesta Plus from the Billing section of your account settings.
See a full plan overview for Fiesta Pro and Plus
Explainer
A Fiesta license allows you to run an in-person event. It is important to note, an active subscription with at least one license is necessary to log in to Fiesta to create, manage, and edit events, access the Photobooth Academy, host event captures on a Live Gallery, and so much more.
With a Fiesta license you will also be able to run an in-person event using the Fiesta iOS Software.
Logging in to the Fiesta iOS Software on a device will assign one of your licenses to that device if there is an available license. Devices with an assigned license will appear in the Devices section of your account settings.
If you remove a device from the Devices list in Fiesta, the license will be free to use on a different device.
Learn more about managing assigned Devices
With a single Fiesta license you can:
- Log in to the Fiesta iOS App on one device
- Access the Fiesta Web App from any device
- Run unlimited Virtual Events
- Keep Live Galleries online
Note: Virtual Events, 360 Events, and Printing are only available on Fiesta Pro.
If you plan on running more than one in-person event (including Sharing Station) at the same time, you will need to add an additional license for each device.
Explainer
Your Fiesta subscription can be paid either Monthly or Yearly. Both billing frequency options available to you, have their own benefits.
Benefits of paying monthly:
- Option to pause your subscription at any time
- Flexibility to switch between Fiesta Pro and Plus, or change your number of licenses month-to-month
Benefits of paying yearly:
- Reduced monthly cost
- Don’t have to worry about possible failed payments throughout the year
New Fiesta accounts start with a free 30-day trial of Fiesta Pro when a credit card is input. Your subscription will automatically renew with a monthly billing frequency at the end of the trial.
How To
To add or remove Fiesta licenses:
- Log in to the Fiesta Web Software
- Click the Account Icon in the upper right
- Select Billing from the drop down menu that appears
- Click Manage
- Click the the plus (+) or minus (-) button to add or remove your desired number of licenses
- Click Update Plan
- Click Checkout (if adding additional licenses)
Learn more about when changes to the number of Fiesta licenses take affect
How To
To upgrade or downgrade your Fiesta plan:
- Log in to the Fiesta Web Software
- Select the Account Icon in the top right corner
- Select Billing from the drop down menu that appears
- Click Manage
- Select either Pro or Plus
- Click Update Plan
- Click Checkout (if upgrading your plan)
Learn more about when changes to your Fiesta plan take effect
How To
To adjust your subscription billing frequency:
- Log in to the Fiesta Web Software
- Select the Account Icon in the upper right corner
- Select Billing
- Click Manage
- Select either Monthly or Yearly
- Click Update Plan
- Click Checkout (if upgrading your plan)
Learn more about when changes to your billing frequency take effect
What To Know
Changes to your account may incur immediate charges or changes to your subscription and access to certain features.
This guide should provide an overview of what to expect and when those changes will take place.
Increasing the number of licenses:
- You will be able to assign the new licenses to additional iPads
- The new number of total licenses will be reflected under My Plan
- You will be charged a prorated amount for the additional licenses at the time of upgrade
Decreasing the number of licenses:
- You will continue to have access to the original number of licenses until the next billing cycle
- Your next invoice will reflect the reduced number of licenses
- You will be logged out of the Fiesta iOS App on iPad(s) with the oldest “Last Activity” date
- If decreased to 0 licenses, you will be logged out of the Fiesta iOS App on every device at the end of the billing cycle
Upgrading from Fiesta Plus to Fiesta Pro:
- You will have immediate access to all Fiesta Pro features
- All of your licenses will be upgraded to Fiesta Pro
- You will be charged a prorated amount at the time of upgrading
Downgrading from Fiesta Pro to Fiesta Plus:
- You will continue to have access to Fiesta Pro features until the next billing cycle
- Your next invoice will reflect your plan downgrade
- All of your licenses will be downgraded to Fiesta Plus
- Guests will no longer be able to access Fiesta Pro exclusive features, such as Printing, Virtual Booth, and more
Monthly to Yearly Billing Frequency Change:
- You will be charged a prorated amount for that month plus the remainder of the year at the time of switching
- Your next invoice will be due a year from when you switched
Yearly to Monthly Billing Frequency Change:
- There will be no immediate change to your account or subscription
- Your next invoice will be due at the end of your yearly subscription
What To Know
"No License Available" Message
You may receive this message when trying run events from more instances of the Fiesta iOS Software than you have additional licenses available.
This can be due to a few reasons:
- There are other iPads utilizing the license(s) available on the account
- You were logged out of your Fiesta iOS Software unexpectedly
- There is an error in connection between the Fiesta server and the App
To resolve this issue, you may need to remove an assigned iPad from your account or increase your number of licenses.
To remove an assigned iPad from your account:
- Log in to the Fiesta Web Software
- Click on the Account Icon in the upper right corner
- Select Devices
- Click Remove Device under the iPad you want unassigned
- Click Remove Device to confirm
- Try logging in to the Fiesta iOS app again
Still having issues? Reach out to our support team so that we can help!
Learn more about managing assigned iPads