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Troubleshooting Salsa LEDs

LED problems? Let’s solve them!

 

Table Of Contents

What To Know

How To

Resources

Warning: Do not run the Salsa App and Fiesta Software simultaneously. Doing so will prevent the LEDs from pairing.

What To Know

Best Troubleshooting Steps

Most issues with the LEDs can be fixed by following these steps.


Try: RE-pair The LEDS

  1. Launch Fiesta iOS App
  2. Select an event
  3. Tap Configure Event
  4. Tap Interface
  5. Tap LED Ring
  6. Tap Unpair LEDs
  7. Tap Pair with LED to re-pair LEDs


Try: RE-connect Salsa To Power

  1. Disconnect Salsa 1 from power outlet
  2. Remove Salsa head and disconnect the DC extension cable from the bottom
  3. Reconnect DC extension cable, applying firm pressure to ensure connection, and fasten tightening screw
  4. Check that all power cables are securely connected
  5. Reconnect Salsa to power outlet


Try: Restart The Fiesta App And Booth

  1. Disconnect the booth from power
  2. Force close the Fiesta iOS App 
  3. Turn the iPad Off and back On 
  4. Reopen Fiesta iOS App and open your event
  5. Reconnect the booth to power
  6. Tap Pair next to LED Branding and re-pair LEDs

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Important

Always have an iPad installed before turning the booth on!

  • Please note your warranty will be void if Salsa 1 is powered on without an iPad or the insert installed.
  • You can also use the cardboard insert instead of the iPad. Don’t throw this away!

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How To

"Pairing failed. Please try again."

This error message may appear while attempting to pair to Salsa 1’s LEDs.

The most common causes can be either a lack of power to the Salsa Booth, or incorrect settings on the iPad.

Software Solution

What To Check:

  • Bluetooth should be turned on in the iPad settings
  • Fiesta should turned on in Bluetooth Privacy settings

How To Resolve:

  1. Launch the iPad Settings App
  2. Tap Bluetooth in the left column
  3. Switch Bluetooth on if it is turned off
  4. Scroll down in Settings and tap Privacy in the left column
  5. Tap Bluetooth in the right settings screen
  6. Switch Fiesta on if it is turned off
  7. Relaunch Fiesta and attempt to pair LEDs


Note: The Salsa 1 LEDs will not show up in the list of devices in the iPad settings app, and can only be paired inside the Fiesta iOS App.

Hardware Solution

What To Check:

  • The fan inside Salsa 1 should be running
  • The iPad should show that it is charging
  • The light on the power brick should be solid blue

How To Resolve:

  1. Disconnect Salsa 1 from power outlet
  2. Remove Salsa 1 head and disconnect the DC extension cable from the bottom
  3. Reconnect DC extension cable, applying firm pressure to ensure connection, and fasten tightening screw
  4. Check that all power cables that securely connected
  5. Reconnect Salsa 1 to power outlet

Note: If any of the items in “What To Check” are not working after you reconnect the DC extension cable to the Salsa 1 head, reach out to us for support. 

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How To

LED Lights Don't Turn On Immediately When Plugged In

Salsa 1 is shipped with the LEDs in Lamp Mode. When the booth is plugged into power for the first time, the LED lights show a solid, white light.

This may not occur again after the booth has been paired with the Fiesta iOS App. This is normal, as the booth is now set to turn on the LEDs when an event is started.

How To Restore the Booth to Lamp Mode:

  1. Launch the Fiesta iOS App and sign out of your account if you're logged in
  2. Tap Launch Lamp Mode on the log in screen
  3. If not already paired, tap Pair With LED
  4. If already paired, tap Turn On Lamp Mode
  5. Exit the Fiesta App

Salsa 1 is configured to keep the solid white lights on until the booth is disconnected from power. The lights should turn back on when Salsa 1 is plugged back in.

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How To

LEDs Do Not Flash During Capture

This may occur if the Fiesta iOS App cannot communicate with the LED controller properly.

What To Check:

  • Make sure LED Flash Brightness is turned on in the event’s Camera Settings
  • Test event with LED Flash Brightness set to 50% or higher

How To Resolve:

  1. Launch Fiesta iOS App
  2. Select an event
  3. Tap Configure Event
  4. Tap Interface
  5. Tap LED Ring
  6. Tap Unpair LEDs
  7. Tap Pair with LED to re-pair LEDs

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How To

Cannot Change LED Pattern or Colors

This may occur if the Fiesta iOS App cannot communicate with the LED controller properly.

What To Check:

  • If you’re changing the LED pattern or color using the Fiesta Web App, make sure the iPad is connected to the internet and the correct event is running.

How To Resolve:

  1. Launch Fiesta iOS App
  2. Select an event
  3. Tap Configure Event
  4. Tap Interface
  5. Tap LED Ring
  6. Tap Unpair LEDs
  7. Tap Pair with LED to re-pair LEDs

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What To Know

Issue Not Listed/Resolved

If your issue is not listed above or if the steps provided have not resolved your issue, reach out to our support team and we’ll be happy to help.

Please be sure to include a detailed description of the issue and any images or videos you have of your booth’s issue

 

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